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Customer Care Specialist

Country : Turkey

Region : İstanbul Avrupa

Town : İstanbul

Category : Sales

Contract type : Permanent

Availability : Full time

Job description

The world
leader in beauty, present in 150 countries on five continents!

Our 34
international brands include L'Oréal Paris, Kiehl's, Vichy, Giorgio Armani
Beauty, Garnier, Yves Saint Laurent Beauté, Ralph Lauren, Maybelline New York,
Kérastase, Biotherm, Viktor&Rolf, Urban Decay, Lancôme, NYX PMU, L'Oréal
Professionnel, Vichy, La Roche-Posay, Diesel, Cerave, our local brand İpek and

For more
than a century, L'Oréal has devoted itself solely to one business: beauty. We
strive to be the 1stbeauty-tech
company all around the world!

group's mission is to provide the best in cosmetics innovation to women and men around the world with respect for their
diversity. We want to bring beauty to all people. Our ambition for
the coming years is to win over another one billion consumers around the world
by creating the cosmetic products that meet the infinite diversity of their
beauty needs and desires.

If you are
ready to take charge of your career and join us on our quest for the next
billion consumers, follow us to get the insider scoop on our business, culture,
and tips on how to join us to shape the future of beauty. Join our Operations/Supply Chain team!

- Proactively ensure order
processing and follow-up until the delivery to achieve OTFR (On Time Fill Rate)
and OTIF (On Time In Full) targets with customer oriented approach
- Develop Colaboration
projects with clients (Data exchanges, flow optimization, KPI's, OSA, stock in
trade etc.)
- Manage system incidents
(SAP and domestic tools) and new project implementations wtih Information
Technologies team
- Identify customer needs and
define related strategy with Customer Care Manager and sales team
- Efficiently answer the
client requirements (deadlines, shortages, information, disputes) and record,
analyze and follow up the dispute situations (complains, deductions, returns
etc.) in accordance with the Credit Control, sales and controlling teams, and
physical distribution
- Ensure that you reinforce
the credit policy and the application of our sales terms and conditions in term
of payment deadlines, through follow-up of the bills payment
- Stay in touch with Credit
Control department in order to identify any credit risks and to implement
adapted corrective actions
- Communicate towards the
hierarchy in case of problems and implement adapted corrective actions and
ensure the continuity of service


- University degree and
excellent communication skills in English,
- Minimum 2 years of
experience in customer service and/or logistics,
- Consumer oriented spirit
with service as a priority in order to establish a personalized relationship
with the client, and optimize the service levelWHAT COULD
- The ultimate place to win
and achieve your career dreams if you take initiative and push the boundaries
while helping others shine along the way
- Work with some of the
biggest brands and experts in the business, and the most passionate people
- A diverse environment
- Opportunity to be at the
center of digital transformation
- World class training and

Take a closer look at our world here!
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