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E-Commerce Customer Care Specialist, l'Oréal Luxe

Country : Turkey Turkey

Region : İstanbul Avrupa

Town : İstanbul

Category : Sales

Contract type : Permanent

Availability : Full time

Job description

The world leader in beauty, present in 150
countries on five continents!
Our 34 international brands include
L'Oréal Paris, Kiehl's, Vichy, Giorgio Armani Beauty, Garnier, Yves Saint
Laurent Beauté, Ralph Lauren, Maybelline New York, Kérastase, Biotherm,
Viktor&Rolf, Urban Decay, Lancôme, NYX PMU, L'Oréal Professionnel, Vichy,
La Roche-Posay, Diesel, Cerave, our local brand İpek and more.
For more than a century, L'Oréal has
devoted itself solely to one business: beauty. We strive to be the 1stbeauty-tech company
all around the world!
The group's mission is to provide the
best in cosmetics innovation to women and men around the world
with respect for their diversity. We want to bring beauty
to all people. Our ambition for the coming years is to win over another one
billion consumers around the world by creating the cosmetic products that meet
the infinite diversity of their beauty needs and desires.
If you are ready to take charge of your
career and join us on our quest for the next billion consumers, follow us to
get the insider scoop on our business, culture, and tips on how to join us to
shape the future of beauty. Join our Luxe Products Division!
WHAT YOU'LL DO
- Be in constant communication
with Logistics, It, Planning units
- Daily control over physical
and systematic processes
- Manage and solve problems
about E-Commerce billing
- and monthly closures
- Control intersystem data
inflow and data validation
- Control bills sent to e-bill
system
- Be included to SAP Key User
processes
- Work in coordination with the
Customer Line, follow incoming customer complaints and ensure that the
necessary action is taken
- Follow up the stock situations
and take action for the potential problems regarding stocks
- Standardizing the processes
and management of e-commerce returns
- Enter the record of order
cancellations
- Manage all potential problems
regarding physical or systematic return processes
- Preparation of e-commerce
order situation reports
WHAT COULD L'ORÉAL OFFER YOU
- The ultimate place to win and achieve your career
dreams if you take initiative and push the boundaries while helping others
shine along the way
- Work with some of the biggest brands and experts in
the business, and the most passionate people
- A diverse environment
- Opportunity to be at the center of digital
transformation
- World class training and development
#WEARELOREAL
Take a closer look at our world here!

Profile

- 4 years' university degree
- 2 years of experience gained in customer care and relevant positions
- E-commerce operations experience
- Prior experience with SAP SD Processes
- Advanced level of MS Office Applications
- Strong analytical problem solving and negotiation
skills
- Good communication and presentation ability
- Excellent communication skills in English
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